Internet Explorer 6 Users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab at the top of the dialog box.
4. Click Delete Files under Temporary Internet Files.
5. Select the Delete All Offline Content option.
6. Click OK. 

Internet Explorer 7 Users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab.
4. Under Browsing History, click Delete.
5. Under Temporary Internet Files, click Delete Files.
6. Click Delete Cookies.
7. Click OK. 

Firefox Users

1. Close all open browser windows.
2. In your browser menu, select Tools > Clear Private