BPO - Common Questions

BPO Traffic Controller

BPO Records

Are all my BPO's saved forever?

Yes our portal maintains your information from the time it is entered. Each section has a search area that can be filtered to a detail level.

Who enters the BPO’s?

The asset companies, administrator or the individual user can enter a BPO. There are 3 areas that display BPO’s: Claimed or assigned, Unclaimed or unassigned and Available Asset BPO’s.

If I enter a BPO, can I assign it to someone else in my company or allow others to claim it?

Yes, when a BPO is entered by an administrator or user, they have the capability of assigning the BPO or leaving it open to the rest of the users within the company.

Are there reminders when a BPO is due?

Yes, this is set up by your administrator under their settings.

Why do I need this system if I am completing the BPO on another asset site?

If a BPO is completed on another site, to complete the record a user would upload a pdf file of the BPO and may also upload the photos. This allows the user to track the history of a property, see their revenue and create reports of paid and unpaid BPO’s.

If I am a commercial agent, will I see the residential BPO’s too?

No, each user must identify their industry as a commercial agent or residential agent. Only the administrator can change this Global User Type. The administrator can see all the users and all the BPO’s and can filter out either.

System and Subscription Questions

How much does a monthly subscription cost?

Each user up to 10 within a brokerage is charged $59.95 per month for a commercial account, or $29.95 per month for a residential account.

If I decide to cancel my account, can I still see my BPO history?

Your history will remain and your access will remain but your functionality is limited.

What if I switch brokers?

The BPO history with a brokerage remains with that brokerage and the agent would be required to sign up under the new brokerage.

Who is the administrator for my account?

The broker of record is the administrator and can assign anyone to this position. Each agent or broker under the Broker of Record can have any level of permission set up by the main administrator of your account.

What if I have someone else enter the information for me?

Each user is allowed one assistant and can be added with their permission settings.

Can I try it out for a period of time before I decide?

Everyone has a 30 day trial period but a credit card must be entered when signing up. Once the 30 days has past, we will process the first month fee.

How long is my subscription for?

Once the 30 day trial is over, there is a 3 month minimum subscription. After the 3 months, the account is month to month.

What happens if the system goes down?

Our portal is located at the largest data center in the world. The system is guaranteed to maintain a 100% uptime. The system has been beta tested for over 1.5 years. If the system were to have an error occur, we have 24/7 customer service for all technical issues.

Asset Companies

Do you have a list of banks and asset companies in the system?

Yes, we have over 400 banks and asset companies on the system and we are signing up more every day.

How do I access the asset manager’s contact information for any of the clients?

Each user must add a username and password to the asset or bank record. Once this is added, the user will be given access to all of the manager’s information.

What if I have an executive from a bank that I do not want others to see?

An asset manager or executive level contact can be entered as an Executive manager, this restricts that manager from being seen by any other user.

Can other users see my contact list for a particular client?

If the contact is not entered as an executive, then all other users with access to that client will see the contact

Can any asset company see my name?

If the administrator of your company or the user has identified the zip codes that they are covering, any client that has work within those zip codes will see those users.

How do I contact the client?

There are email hyperlinks on all names in the system and the clients have the same capabilities.

Are asset companies using this system?

We currently have 5 asset companies using the system and we are signing more up every week.

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